FAQs
How long does it take to fully charge the battery?
It takes about 6 hours to fully charge the battery.
Where do you manufacture?
Viribus, a U.S. company, uses advanced CNC and automated systems. We source parts from Japan, Taiwan, and Shanghai but never compromise quality for cost. Our efficient processes ensure precision, delivering reliable, innovative products trusted worldwide.
Can the speed limit be removed?
The speed limit can be removed.
What is the material of the hub?
The material of the hub is aluminum alloy.
Does the tire come with an inner tube?
The tire comes with an inner tube.
Is the bike pre-assembled or does it need to be assembled by the user?
The bike is 85% assembled, only the user needs to install the handlebar, front wheel, seat
post and pedals.
How to handle error code xx on the display screen?
Error code 04 indicates that the throttle handle is misplaced, it needs to be returned to its original position.
Error code 05 indicates an abnormal throttle handle connection. Check the wiring harness connection and replace the throttle handle if necessary.
Error code 06 indicates that the battery voltage is too low, it needs to be charged promptly.
Error code 07 indicates a high voltage, check if the battery output voltage is higher than
52V, if not, the controller needs to be replaced.
Error code 11 indicates a temperature sensor failure, the controller needs to be replaced.
Error code 12 indicates a current sensor failure, the controller needs to be replaced.
Error code 13 indicates battery overheating, the battery should not be charged in an environment with a temperature higher than 45 degrees Celsius.
Error code 14 indicates motor overheating, wait for the motor to cool down before using it again.
Error code 21 indicates a speed sensor failure, the speed sensor needs to be replaced.
Error code 22 indicates a battery management system (BMS) failure, the battery needs to be replaced.
Error code 30 indicates a communication failure, check for any abnormality in the wiring harness between the instrument and the controller.
What is the size of the inner tube that can be installed?
The inner tube with a thickness of 1.95, 2.125 inch tires can be installed.
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More Details
Click "Specification"
Do forks have shock absorption?
TG1 & TG1 Plus 350W: The fork doesn't have shock absorption.
TG1 Pro 350W: The bike comes with a shock-absorbing fork.
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Does the bike come with UL certification?
TG1 & TG1 Plus 350W: SGS certified
TG1 Pro 350W: UL certified
What is the best ambient temperature for battery storage?
The battery is suitable for storage in an environment of -20 to 25°C.
What is the height range of the seat from the ground?
Seat height range from ground level is 32.7-40.4 inch
Are bicycle wheels solid tires or wheels with inner tubes?
The bicycle wheels are fitted with inner tubes.
What is the nut size that secures both the rear wheel and holds the front and rear frames in place?
The nut that fastened the rear wheels was M14.
The nut size that holds the front and rear frames in place is M10
What is the length of the power cord that comes with the charger?
The length of the power cord that comes with the charger is 1200mm
Is there an adjustable gear when riding in manpower mode?
TG1: The bike is single-speed, and you can't adjust the gears when riding with a human.
TG1 Plus 350W & TG1 Pro 350W: In manpower mode, it has seven adjustable gears.
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In this video, we’ll walk you through the step-by-step process of adjusting V-brakes to ensure a safer and smoother ride. Youtube
Is there a suspension fork installed?
There are no suspension forks.
How many gears are adjustable when riding?
There are 7 adjustable gears.
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In this video, we’ll walk you through the step-by-step process of adjusting V-brakes to ensure a safer and smoother ride. Youtube
Does this bike have shock absorption.
There is no shock absorption.
How many gears are adjustable when riding?
There are seven gears adjustable when riding.
Does the rear basket come with casters?
The rear basket has casters.
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In this video, we’ll show you how to adjust your disc brakes to fix looseness and restore optimal performance, ensuring a safer and smoother ride. Youtube
What is the maximum speed?
The maximum speed can reach 20mph in the mode without removing the speed limit.
Can the rear brake taillights be turned on?
The rear brake taillight turns on automatically when the brake handle is pulled down.
Is there a distinction between left and right when installing a foot pedal?
The foot pedal is divided into left and right.
What is the maximum speed in push assist mode?
The maximum speed in push assist mode is 3.7 mph.
Can the speed of the implementation of the assist mode be adjusted?
The speed of the assist mode is set at the factory and cannot be adjusted.
How do I start the implementation of the assisted mode?
Press and hold the "-" button on the meter with the meter turned on until the display shows an icon to push assist mode.
How do I turn on my headlights?
There is a headlight switch on the left handlebar of the bike, which can be pressed to turn on the headlight.
What are the specifications of the screws that hold the battery base in place?
M5*12.
Is the throttle gear-adjustable?
The throttle does not set a gear, and it uses a thumb controller,
What is the reason why the display reports an E1 fault code?
The throttle handle is faulty and the throttle needs to be replaced.
How do I know if the battery is fully charged?
The full charge time is about five hours, and the indicator light on the charger will
turn green when fully charged.
How do I turn on my headlights?
There is a switch on the left handlebar that you can press to turn on the headlight.
Can I check how much power I have left on the battery?
There is a battery indicator button on the battery, which you can press to see how much power is left.
How do I disable Pedal Assist mode?
Set the meter parameter 10p to 1 to disable the pedal assist mode.
Can the back basket be detached and used as a shopping cart on its own?
The back basket can be detached and used separately.
Can the height of the shock fork be adjusted?
The height of the shock fork cannot be adjusted.
Does the rear basket come with casters?
The back basket does not come with casters.
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