Worry-Free Delivery Protection Plan
Peace of Mind for Your Bike/Trike Delivery
Powered by Seel
Our delivery protection is provided through Seel, a leading warranty partner trusted by major e-commerce brands.
What's Covered
- Lost in-transit
- Item damaged in transit
- Package stolen or missing after delivery
- Shipment significantly delayed (Domestic: 30+ days delay; International: 60+ days delay)
- Delivery Delay: Compensation: Fixed $5 (converted to payment currency)
Tip: Domestic = origin and destination in the same country. International = different countries.
How to Add the Worry-Free Delivery Insurance to Your Order
- Add your preferred bike/trike to cart.
- Navigate to your cart and check the 'Worry-Free Delivery' box.
- Complete your checkout.
How to Cancel the ''Worry-Free Delivery'' Insurance
Before Checkout: Simply uncheck the "Worry-Free Delivery" box in your shopping cart. After Checkout:
1. Within 24 hours (if order not shipped)
- Full automatic refund
- Contact: support@viribusbikes.com with order #
2. After 24 hours (if order not shipped)
- Requires Seel approval
- Contact support@viribusbikes.com to request review
3. After Shipment (any time)
- Protection activates immediately
- No cancellations permitted
FAQs
What’s the insurance rate?
The insurance rate is around 2%. You can see the exact insurance cost when selecting the insurance option in your shopping cart.
Can I buy protection after placing the order?
No, it must be purchased at checkout.
Can I get a refund for the service?
- Refunds are only possible before shipment via customer service.
- Not after shipment (service becomes active once shipped).
How long do I have to file a claim?
You must file claims based on your tracking status:
1. "Delivered": Report damage/theft within 7 days of delivery.
2. "Lost": Claim immediately.
3. "Undelivered" with no updates:
- Domestic: Eligible after 30 days
- International: Eligible after 60 days
4. "Delivery Delay": Domestic: Not delivered within 10 days of shipment; International: Not delivered within 30 days of shipment
Tip: Domestic = origin and destination in the same country. International = different countries.
What’s the claim processing time?
If all required documents are submitted and the claim is approved on the first review, it typically takes around 3 business days from claim submission to payout. For PayPal or Venmo, funds may arrive the same day or the next day. For bank transfers, it usually takes 3–5 business days.
How do I file a claim?
You can open the insurance confirmation email from Seel in your order email inbox and click “Report an issue” to access the claim center. Alternatively, you can visit https://resolution.seel.com to submit your claim.
If I claim for delay, can I still claim for loss/damage later?
Yes! Delay claims do not affect your rights for loss/damage claims.